Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and completely unopened. You’ll also need your order number (we can look this up under your account).

To start a return, you can contact us at info@canceliancarroll.com or by phone.
When you contact us for a return, we will give you the return address.
Once your return is accepted, we’ll send you instructions on how and where to send your package. Please request a return before sending anything back—unauthorized packages will not be accepted—and return shipping responsibility will be determined on a case-by-case basis; if we issue a prepaid label, we will cover postage.

You can always contact us for any return question at info@canceliancarroll.com.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused. You’ll also need your order number.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. All approved returns are issued as store credit in the form of a digital gift card within 10 business days. The only times we issue a monetary refund to your original payment method are: (1) if you cancel an order before it has shipped; or (2) if we confirm the product is defective, damaged, or the wrong item.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@canceliancarroll.com.

Subscription & Automatic Renewal Policy

Automatic Renewal Terms
Some products on our site are offered as subscriptions. When you enroll in a subscription, you agree to recurring charges at the price and frequency disclosed at checkout unless you cancel in accordance with this policy.
By purchasing a subscription, you authorize us to automatically charge your selected payment method for each billing period until the subscription is canceled.
All material subscription terms, including pricing, billing frequency, and cancellation instructions, are presented clearly before purchase.

Billing & Renewal
Subscriptions are billed on a recurring basis according to the billing period selected at checkout. Your payment method will be charged at the start of each billing period unless the subscription is canceled before the current billing cycle ends.
Once a billing period begins, the charge for that period is considered final and the associated order enters processing and fulfillment.

Cancellation Policy
You may cancel your subscription at any time.
Cancellation takes effect at the end of the current billing period. Canceling a subscription stops all future renewals and charges after the current billing cycle.
Canceling a subscription does not cancel or refund charges that have already been processed for the current billing period.

Charges After Renewal
If a subscription renewal charge has already been processed, a new billing cycle has begun.
If you contact us after a renewal charge occurs, we can cancel your subscription to prevent future billing. However:

• The charge for the current billing cycle will not be reversed
• The order associated with that billing cycle will still be processed and fulfilled
• Cancellation applies to future renewals only

This applies even if the order has not yet shipped, as the billing cycle has already started.

Refunds & Returns
Refunds are not issued automatically for subscription orders once a billing cycle has begun.
If you are dissatisfied with a product received through a subscription renewal, you may request a return in accordance with our 30-day return policy. Once the product is received within the return window and meets return requirements, a refund may be issued based on that policy.
Canceling a subscription does not automatically qualify an order for a refund.

Promotional & Introductory Offers
From time to time, we may offer subscription promotions, including free or discounted introductory periods.
Unless otherwise stated, promotional subscriptions automatically renew at the regular subscription price and frequency disclosed at checkout unless canceled before the end of the current billing period.

How to Cancel
You may cancel your subscription using any of the following methods:

• Through your online subscription management portal
• By contacting our customer support team

If you experience any difficulty canceling online, our support team can assist you.

Subscription Management
Through the subscription management portal, you may:

• View your next billing date
• Update payment or shipping information
• Cancel your subscription

Changes or cancellations made after a billing period has started will apply to future billing cycles only.

Customer Responsibilities
You are responsible for maintaining accurate and up-to-date billing and contact information, including payment method details and shipping address. Failure to keep this information current may result in unsuccessful charges or delivery delays.

Returns are not accepted on opened products.